Predatory lenders are the only choice for over 7 million Canadians who have low credit scores. These high interest loans with hidden fees create a negative spiral that makes it almost impossible to achieve financial stability. Canadians need a more sustainable solution.
Meet Parachute – a loan that actually changes lives.
Our three-step approach combines a lower interest rate with no hidden fees, a data driven app that guides user behaviour, and a shared value rebate system to reward targeted outcomes. We’re on a path to strong sustainable growth, built by a team with deep experience in credit, behavioural science and building start-ups.
We are looking for a few exceptional people with an entrepreneurial spirit, who want to join an innovative and rapidly growing company that is laser focused on our customers success. We want people with a hands-on, “can-do” attitude, and who are at their best when the pressure is on. If you thrive in a fast-paced environment and want a career, not a job, and you are willing to roll up your sleeves in this early-stage start-up, we just might be made for each other.
Position Overview
The ideal candidate will be collaborative, dependable, inventive, smart, decisive, able to build strong relationships across the company, identify issues and opportunities, create a vision and translate that into action for our CS team. They will embrace Parachute’s audaciousness and can operate in a diverse and agile environment.
Evaluating and analyzing customer needs both in initial lead conversations and throughout the customer journey
Building/enhancing customer education and training
Building trust and transparency with customers
Acting as a customer advocate while promoting customer loyalty and engagement; helping them to believe in their potential when they otherwise might not
Qualifications
You have a minimum of 3-5 years of experience in the customer-facing customer success field in financial services (specifically around credit)
AFCC® certification required
A proactive mind-set and a self-starter
A strong passion for the mission of financial wellness and literacy
Credit counselling accreditation would be an asset (or willing to get certified
Having experience in B2C SaaS company is a major plus
Smart thinker, innovator, & decision-maker who can inspire customer loyalty
Excellent communication skills
Experience in handling customer queries tactfully and diplomatically to ensure that they stay engaged in our product
Extraordinary organizational and time management skills
About the Gig
A noble, social mission that creates meaningful, fulfilling work
A team that cares deeply for customers and for each other
We’re a company of invested owners
A management team focused on performance, growth, engagement and connection
Passionate customers that believe in us—and what we do
At Parachute, our value of respect in the workplace is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
Apply Now
If you're interested in this position, please send an email with your resume and cover letter to mark@myparachute.co.
